Support
A human answers, within 1–2 business days.
How do I get a better identification?
One item at a time, plain background, good light, and the whole object in frame. If there is a maker's mark, stamp, or signature, photograph that too — it is usually what moves an estimate from "typical for this kind of thing" to something specific.
Why does it sometimes refuse to give a number?
Because sometimes a photo genuinely is not enough. Nobody has reliable sale prices for most antiques and collectibles — that data is not publicly available to anyone. When Attic cannot place an item, it tells you, and tells you what to photograph next. A wrong number is worse than no number.
The estimate looks wrong. Can I change it?
Yes. Enter your own value on the item and it will be used instead of ours, everywhere.
How do I get my collection out?
Export it as a spreadsheet from inside the app. Items without an estimate export as blank, not as zero.
How do I delete my data?
Attic has no sign-in and no delete-account button. You can remove any item from inside the app: it disappears from your collection and your exports, and on our server it is marked as removed. Deleting the app removes the photos stored on your phone.
To have the data linked to your install deleted from our server, email support@stellandra.com and include your support reference. It starts with ATT-, and at the moment the app shows it in one place: on the unlock screen, when a purchase or a restore did not unlock the app. We cannot tell which install is yours from your email address, and a reference that starts with ATT-anon- cannot be used to find it. Without a usable reference we will tell you so rather than guess.
A deletion removes your collection (including items you had removed), your usage events and the records of your identifications, and closes the account. We keep the record of your unlock purchase and the purchase notifications about it, so that we can handle refunds and payment disputes. The full list of what we delete, what we keep and why is under Deleting your data in the privacy policy.
Anything else
support@stellandra.com — tell us what happened and what you expected instead.